Tag: Contact Center AI

Contact Center AI Official Blog July 15, 2024

Your guide to CCAI Platform: The CCaaS that empowers agents and delights customers - The Contact Center AI Platform (CCAI Platform) is a comprehensive, unified solution that brings together Virtual Agent, Agent Assist, and Insights under one umbrella, providing a seamless, integrated experience for both agents and customers. It offers a range of features including unified communication, mobile-first design, AI-powered insights, enhanced agent experience, streamlined workflows, scalability, and robust security.

Contact Center AI Generative AI Official Blog March 4, 2024

Transforming the contact center with generative AI

Contact Center AI Dialogflow GCP Experience Official Blog Feb. 26, 2024

loveholidays: improving the contact center experience with conversational AI

Contact Center AI Official Blog Aug. 21, 2023

No more waiting on hold: How Google Cloud Contact Center AI improves Sales Development operations - Since adopting Contact Center AI in 2021, Google Cloud call center agents have become 56% more efficient thanks to CCAI.

Apigee Contact Center AI Dialogflow Official Blog Public Sector April 17, 2023

Modernizing Public Sector Call Centers - Offering call centers better resilience against future crises, higher satisfaction for callers, greater empowerment for call center operators, and cost savings over time for the government agency with Google Cloud Contact Center AI (CCAI) and Apigee API Management.

Contact Center AI Official Blog April 3, 2023

Google Cloud Contact Center AI reimagines the customer and agent experience - How Google Cloud’s updated CCA platform helps companies to create more powerful customer service experiences powered by generative AI.

Cloud SQL Contact Center AI Dialogflow Python March 27, 2023

Python Webhook for integrating Dialogflow CX chatbot with CloudSQL database - This article is about Building a Hotel booking Chatbot in Dialogflow CX and integrating it with MySQL backend database which is hosted on Google Cloud SQL using Python webhooks.

Contact Center AI Official Blog March 13, 2023

Google is a Leader in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms - With demand for high-quality and trustworthy conversational AI at its highest, we’re thrilled to deliver best-in-class conversational AI tools.

Contact Center AI Official Blog Jan. 16, 2023

Changing the customer experience with Contact Center AI: Look back and look forward - Learn how Google Cloud’s Contact Center AI is helping organizations to keep pace with increasing customer experience expectations.

Contact Center AI Data Analytics Official Blog Oct. 10, 2022

CCAI Platform goes GA: Faster time to value with AI for your Contact Center - Google Cloud Contact Center AI provides end-to-end capabilities that bring AI to the call center.

Contact Center AI Official Blog June 6, 2022

Apigee best practices for Contact Center AI - Learn seven Apigee best practices for building fast, effective chatbots using Contact Center AI and Apigee API Management.

Contact Center AI Official Blog March 28, 2022

Contact Center AI reimagines the customer experience through full end-to-end platform expansion - Google Cloud extends Contact Center AI with Contact Center AI Platform, adding CRM integration for end-to-end management of customer journeys.

Contact Center AI Official Blog Dec. 27, 2021

Reaching more customers with Contact Center AI: 2021 Wrap-up - Explore Google Cloud’s Contact Center AI (CCAI) and its momentum in 2021.

Contact Center AI Official Blog Oct. 4, 2021

Speaker ID unlocks Machine Learning Speech Identification capability for Contact Centers - Google Cloud announces Speaker ID; brings Google’s speech identification technology directly to customers and contact center partners.

Contact Center AI Official Blog May 10, 2021

Customers handle up to 28% more concurrent chats with Agent Assist for Chat - Contact Center AI Agent Assist for Chat is now in Public Preview, speeding up resolutions to customers’ problems.